Stress Management

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Stress, if properly managed, can motivate to greater performance and achievement. However, for many it can be a threat to their work, health and effectiveness. This course is suitable for managers, supervisors and all those who want to improve their understanding and management of stress.

Objectives: By the end of the course participants will be able to:

• Define stress and its major causes
• Recognise the stress warning signs in self and others
• Understand the main priciples of effective time management in order to reduce stress levels and improve performance by working smarter not harder
• Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation
• Reduce stress by applying key assertiveness techniques
• Take steps to make themselves more resistant to stress

Module One – Understanding stress

• What is stress?
• When can stress be good?
• Identifying the causes of stress
• How stress manifests itself
• The physiological effects
• The psychological effects

Module Two – Self awareness

• Johari’s Window
• Business Approach Style questionnaire and analysis
• Implications of styles
• Your style under normal and pressure circumstances

Module Three – Effective management of the demands on your time

• Working smarter not harder
• Prioritising your workload
• Planning and scheduling
• Practical tips for saving time

Module Four – Communication and interpersonal skills

• Barriers to effective communication
• Questioning and listening techniques
• Non-verbal communication

Module Five – The role of assertiveness in effective stress management

• What is assertiveness?
• The benefits
• The three steps to assertiveness
• Key assertiveness techniques

Module Six – Dealing with conflict

• What is conflict?
• Recognising the signs
• The phases of conflict
• Constructive and destructive behaviours
• The strategies to adopt

Module Seven – Making yourself more resistant to stress

• Simple life-style changes
• Relaxation techniques
• Getting outside help
• Action plans

Scheduled Courses:

This course is not currently scheduled. Please contact us for further details.

General Information:

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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
Contact us online

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