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Interpersonal Skills Training

interpersonal skills training

Interpersonal Skills Training Courses

Interpersonal Skills training coursesThese are the really hard skills to learn! Over the last few years it has become increasingly obvious to the enlightened that emotional ability (EQ) is at least as important as intelligent ability (IQ). Too many bright managers and professionals are consciously or unconsciously incompetent in the soft skills arena.

This adversely affects them when they need to establish rapport, get on a wavelength with others and develop trust.

These are the skills needed to communicate and present, influence and persuade others, achieve buy-in, conduct effective interviews, sell products and services, manage and lead change, negotiate with people and handle customers and clients. These are high level skills revolving mainly around the practise of assertive behaviour and an honest and detailed self-knowledge and awareness of what makes ourselves and others tick.

Our Interpersonal Skills Courses

Effective Presentation Techniques >> click for detailsWho will benefit: Anyone whose work involves addressing meetings or making group presentations. The course content and techniques cater for both large and small audiences.
Professional Customer Care >> click for detailsWho will benefit: Receptionists, customer service and sales support staff and anyone within the organisation with customer contact.
Time Management >> click for detailsWho will benefit: Anyone who considers that "there are never enough hours in a day" will benefit from this "common sense" approach to time management.
Professional Telephone Techniques >> click for detailsWho will benefit: Receptionists, administrators, secretarial and customer service staff and anybody who deals regularly with external calls.
Assertiveness >> click for detailsWho will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.
Developing Creativity and Innovation in the Workplace >> click for detailsWho will benefit: Anyone who would benefit from being able to generate ideas, solve problems, develop new processes and have more fun at work!
Effective Communication and Influencing Others >> click for detailsWho will benefit: Anyone who wants to improve the clarity and style of their communication, ensuring their message is clear and has a positive influence on others.
Business Writing Skills >> click for detailsWho will benefit: Any person in an organisation who needs to communicate effectively in writing with accuracy, style and impact.
Emotional Intelligence >> click for detailsWho will benefit: Anyone who is interested in learning more about the concept of Emotional Intelligence and who wishes to improve or develop some elements of their own Emotional Intelligence. Anyone who would like to be even more successful in what they already do, take more control of their life and in particular, work more successfully with other people.
Internal Auditor Training ISO9001:2000 >> click for detailsWho will benefit: Any member of staff who is required to conduct internal audits of their quality management system. Any manager within the company who is involved in, and acting upon, audit findings.

For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
envelope | email us sales@sterlingconsultancy.co.uk
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