ILM Accredited Management Training
ILM Level 3 Qualifications in First Line Management
The ILM Level 3 Award in First Line Management and ILM Level 3 Certificate in First Line Management are qualifications that have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.
The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The mandatory unit 'Solving Problems and Making Decisions' is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.
The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.
Flexibility - all candidates are able to choose from a diverse range of optional units to build their qualification (see the tables below). This flexibility allows individuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.
Qualifications Overview
| Level 3 Award in First Line Management | Level 3 Certificate in First Line Management | |
| Notional Credit Value* |
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| Guided Learning |
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| Duration |
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| Structure |
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| Assessment - mandatory units |
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| Assessment - optional units | Depending on the units selected, a choice of: work-based assignments, reflective reviews, knowledge reviews, oral presentations, role-play/scenarios, written reports or centre-devised alternatives | |
| Entry requirements | There are no formal entry requirements, but participants will normally be either practising or aspiring first line managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme | |
Overview of Units
| Ref | Unit Title | NCV* | Mandatory |
| M3.01 | Solving problems and making decisions | 2 | A C |
| M3.02 | Understanding change in the workplace | 2 | C |
| M3.03 | Planning change in the workplace | 2 | C |
| M3.04 | Achieving objectives through time management | 1 | C |
| M3.05 | Writing for business | 1 | |
| M3.06 | Managing creativity and innovation in the workplace | 1 | |
| M3.07 | Obtaining information for effective management | 2 | |
| M3.08 | Managing customer service | 1 | |
| M3.09 | Giving briefings and making presentations in the workplace | 1 | |
| M3.10 | Introduction to leadership | 2 | |
| M3.11 | Building the team | 1 | |
| M3.12 | Motivating to perform in the workplace | 2 | |
| M3.13 | Developing yourself and others | 2 | |
| M3.14 | Managing conflict in the workplace | 1 | |
| M3.15 | Managing stress in the workplace | 1 | |
| M3.16 | Managing the employment relationship | 2 | |
| M3.17 | Recruiting, selecting and inducting new staff in the workplace | 3 | |
| M3.18 | Coaching and training your work team | 2 | |
| M3.19 | Providing quality to customers | 2 | |
| M3.20 | Planning to work efficiently | 2 | |
| M3.21 | Organising and delegating | 1 | |
| M3.22 | Managing projects | 2 | |
| M3.23 | Managing health and safety at work | 3 | |
| M3.24 | Understanding organisations in their context | 2 | |
| M3.25 | Understanding culture and ethics in organisations | 2 | |
| M3.26 | Managing performance | 1 | |
| M3.27 | Working with costs and budgets | 1 | |
| M3.28 | Managing the efficient use of materials | 1 | |
| M3.29 | Managing the effective use of equipment | 1 | |
| M3.30 | Understanding the communication process in the workplace | 1 | |
| M3.31 | Influencing others at work | 1 | |
| M3.32 | Communicating one-to-one at work | 1 | |
| M3.33 | Effective meetings for managers | 2 | |
| M3.34 | Understanding workplace information systems | 1 | |
| M3.35 | Marketing for managers | 1 | |
| *Notional credit value Candidates must complete the associated mandatory units for their qualification, marked A=Award and C=Certificate, then choose from the remaining units to make up the required minimum credit value |
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ILM Membership
All learners gain free studying membership of ILM for one year. Designed to help candidates get the most from their course and advance their management career, studying membership gives access to a wide range of specialist support and development materials and services. Once registered, candidates can activate their ILM studying membership online at www.i-l-m.com/activate. At any time candidates can upgrade to become a full ILM professional member - giving an additional range of membership services and the use of post nominal letters (e.g. AlnstLM).
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