Negotiation Skills

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit:

Those who need to negotiate effectively with colleagues, suppliers and customers. The course examines different forms of negotiation, and then concentrates on a strategy in which both parties can win.

Course Objectives:

By the end of the course participants will be able to:

  • Understand the need for preparation
  • Appreciate the importance of give and take
  • Make and obtain concessions
  • Discover the other side’s strengths and weaknesses
  • Make deadlines work
  • Cope with and use psychological pressure


    • Course Content:

    The Negotiation Skills course is made of of the following units:

    • The Process of Negotiation: the value of negotiating; how negotiating differs from selling; when selling stops and negotiating begins
    • How to Plan the Strategy: targets – your bottom line and optimum aim; tactics and objectives; planned concessions; the limits of both parties’ power; establishing the climate; pursuing a ‘win-win’ outcome; retaining flexibility
    • The Negotiation: understanding the other side’s needs and motivation; interpersonal skills and body language; presenting your case; opening bids and offers; dealing with objections and rejections; how to avoid deadlock or how to make deadlock work for you; give and take – the skills of negotiation; the importance of summarising; bargaining; dealing with intimidating tactics
    • Clinching the Deal: going for commitment; how to close; developing a long-term relationship and preparing the climate for future negotiations
    • Telephone Negotiation: voice and personality projection; using silence; controlling the call; how to implement the negotiating process using the telephone
    • Action Plan: participants plan and discuss what they will do on return to work


    Scheduled Courses:

    Scheduled Courses:

    This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.



    For further details contact our sales team:
    Telephone: 0115 984 9940
    Fax: 0115 921 5352
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