Negotiation Skills
This is a 2 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.
Who will benefit:
Those who need to negotiate effectively with colleagues, suppliers and customers. The course examines different forms of negotiation, and then concentrates on a strategy in which both parties can win.Course Objectives:
By the end of the course participants will be able to:Course Content:
The Negotiation Skills course is made of of the following units:
- The Process of Negotiation: the value of negotiating; how negotiating differs from selling; when selling stops and negotiating begins
- How to Plan the Strategy: targets – your bottom line and optimum aim; tactics and objectives; planned concessions; the limits of both parties’ power; establishing the climate; pursuing a ‘win-win’ outcome; retaining flexibility
- The Negotiation: understanding the other side’s needs and motivation; interpersonal skills and body language; presenting your case; opening bids and offers; dealing with objections and rejections; how to avoid deadlock or how to make deadlock work for you; give and take – the skills of negotiation; the importance of summarising; bargaining; dealing with intimidating tactics
- Clinching the Deal: going for commitment; how to close; developing a long-term relationship and preparing the climate for future negotiations
- Telephone Negotiation: voice and personality projection; using silence; controlling the call; how to implement the negotiating process using the telephone
- Action Plan: participants plan and discuss what they will do on return to work
Scheduled Courses:
Scheduled Courses:
This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.
For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Contact us online