Making Quality Telephone Appointments

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Anyone who needs to secure quality appointments by telephone with new or existing customers. This course is suitable for sales people making appointments for themselves and those who are making appointments on behalf of the external sales force.

Objectives: By the end of the course participants will be able to:

Understand the need to generate new business
Prepare for telephone appointment making
Apply the techniques
Effectively handle possible objections
Ask for the appointment with confidence

Module One – Preparation

The need for making telephone appointments
Mental preparation
Timing
Location
Setting objectives
Preparing opening lines

Module Two – The techniques

Getting through to the decision maker
Opening the conversation
Presenting the benefit(s)of an appointment
Asking for the appointment
Handling possible objections
Confirming the details
Practical role-play to practice skills on specialist telephone training equipment

Scheduled Courses:

Location	Nottingham: Associated Training Offices [ where's this? ]
Date	25th October 2010
Days	1
Immediate Payment Price	£236.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
Normal Price	£249.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

Location	Nottingham: Associated Training Offices [ where's this? ]
Date	14th January 2011
Days	1
Immediate Payment Price	£236.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
Normal Price	£249.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

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