Making Quality Telephone Appointments

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Anyone who needs to secure quality appointments by telephone with new or existing customers. This course is suitable for sales people making appointments for themselves and those who are making appointments on behalf of the external sales force.

Objectives: By the end of the course participants will be able to:

  • Understand the need to generate new business
  • Prepare for telephone appointment making
  • Apply the techniques
  • Effectively handle possible objections
  • Ask for the appointment with confidence

Module One – Preparation

  • The need for making telephone appointments
  • Mental preparation
  • Timing
  • Location
  • Setting objectives
  • Preparing opening lines

Module Two – The techniques

  • Getting through to the decision maker
  • Opening the conversation
  • Presenting the benefit(s)of an appointment
  • Asking for the appointment
  • Handling possible objections
  • Confirming the details
  • Practical role-play to practice skills on specialist telephone training equipment

Scheduled Courses:

Unfortunately this course is not currently scheduled. If you have a need for this course, please call us on 0115 984 9940 or contact us online as we may be able to schedule it for you, or run it in-house.


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