Effective Negotiation Skills
This is a 1 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.
Who will benefit: Personnel within the company who are involved in negotiations with internal or external customers, buyers and complainants. This practical one-day workshop is suitable for both those who are new to negotiating and those wishing to refresh and expand upon their existing experience.
Objectives: By the end of the course participants will be able to:
- Understand the importance of preparation and how to set about it
- Use a proven model to move through the stages of negotiation to work towards a win-win situation every time
- Understand the different styles of negotiating
- Establish both their and the other party's bargaining positions
- Effectively close and confirm the negotiation
- Have practised their negotiation techniques
Module One - An introduction to negotiation
- Assessment of your current negotiation strengths and improvement areas
- What is negotiation?
- Why do negotiations break down?
- How successful are you in negotiation?
- The negotiation model – the four stages
Module Two – The preparation stage
- The importance of preparation
- Why we need to prepare
- What to prepare
- Preparing a range of objectives
- Constants and variables
- Researching the other party
Module Three - The discussion stage
- Rapport building
- Opening the negotiation
- Questioning techniques
- Listening skills
- Controlling emotions
- Spotting the signs - Non-verbal communication and voice clues
Module Four – The proposing stage
- Stating your opening position
- Responding to offers
- Adjournments
- Effective tactics to employ
Module Five – The bargaining and closing stage
- Making concessions – the techniques
- Closing techniques
- Confirming agreement
Scheduled Dates & Locations
| Location | Nottingham: Associated Training Offices [ where's this? ] |
|---|---|
| Date | 2nd November 2010 |
| Days | 1 |
| Immediate Payment Price | £236.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
|
| Normal Price | £249.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences
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