Effective Negotiation Skills

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Personnel within the company who are involved in negotiations with internal or external customers, buyers and complainants. This practical one-day workshop is suitable for both those who are new to negotiating and those wishing to refresh and expand upon their existing experience.

Objectives: By the end of the course participants will be able to:

  • Understand the importance of preparation and how to set about it
  • Use a proven model to move through the stages of negotiation to work towards a win-win situation every time
  • Understand the different styles of negotiating
  • Establish both their and the other party's bargaining positions
  • Effectively close and confirm the negotiation
  • Have practised their negotiation techniques

Module One - An introduction to negotiation

  • Assessment of your current negotiation strengths and improvement areas
  • What is negotiation?
  • Why do negotiations break down?
  • How successful are you in negotiation?
  • The negotiation model – the four stages

Module Two – The preparation stage

  • The importance of preparation
  • Why we need to prepare
  • What to prepare
  • Preparing a range of objectives
  • Constants and variables
  • Researching the other party

Module Three - The discussion stage

  • Rapport building
  • Opening the negotiation
  • Questioning techniques
  • Listening skills
  • Controlling emotions
  • Spotting the signs - Non-verbal communication and voice clues

Module Four – The proposing stage

  • Stating your opening position
  • Responding to offers
  • Adjournments
  • Effective tactics to employ

Module Five – The bargaining and closing stage

  • Making concessions – the techniques
  • Closing techniques
  • Confirming agreement

Scheduled Dates & Locations

LocationNottingham: Associated Training Offices [ where's this? ]
Date2nd November 2010
Days1
Immediate Payment Price£236.50 per person (excluding VAT)
Pay in full with a credit card immediately online or by cheque within 7 days to get this special price

Normal Price£249.00 per person (excluding VAT)
We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences



For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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