Stress Management
This is a 2 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Stress, if properly managed, can motivate to greater performance and achievement. However, for many it can be a threat to their work, health and effectiveness. This course is suitable for managers, supervisors and all those who want to improve their understanding and management of stress.
Objectives: By the end of the course participants will be able to:
- Define stress and its major causes
- Recognise the stress warning signs in self and others
- Understand the main priciples of effective time management in order to reduce stress levels and improve performance by working smarter not harder
- Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation
- Reduce stress by applying key assertiveness techniques
- Take steps to make themselves more resistant to stress
Module One Understanding stress
- What is stress?
- When can stress be good?
- Identifying the causes of stress
- How stress manifests itself
- The physiological effects
- The psychological effects
Module Two Self awareness
- Joharis Window
- Business Approach Style questionnaire and analysis
- Implications of styles
- Your style under normal and pressure circumstances
Module Three Effective management of the demands on your time
- Working smarter not harder
- Prioritising your workload
- Planning and scheduling
- Practical tips for saving time
Module Four Communication and interpersonal skills
- Barriers to effective communication
- Questioning and listening techniques
- Non-verbal communication
Module Five The role of assertiveness in effective stress management
- What is assertiveness?
- The benefits
- The three steps to assertiveness
- Key assertiveness techniques
Module Six Dealing with conflict
- What is conflict?
- Recognising the signs
- The phases of conflict
- Constructive and destructive behaviours
- The strategies to adopt
Module Seven Making yourself more resistant to stress
- Simple life-style changes
- Relaxation techniques
- Getting outside help
- Action plans
Scheduled Courses:
This course is not currently scheduled. contact us for further details
General Information:
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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
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