Stress Management

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Stress, if properly managed, can motivate to greater performance and achievement. However, for many it can be a threat to their work, health and effectiveness. This course is suitable for managers, supervisors and all those who want to improve their understanding and management of stress.

Objectives: By the end of the course participants will be able to:

  • Define stress and its major causes
  • Recognise the stress warning signs in self and others
  • Understand the main priciples of effective time management in order to reduce stress levels and improve performance by working smarter not harder
  • Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation
  • Reduce stress by applying key assertiveness techniques
  • Take steps to make themselves more resistant to stress

Module One – Understanding stress

  • What is stress?
  • When can stress be good?
  • Identifying the causes of stress
  • How stress manifests itself
  • The physiological effects
  • The psychological effects

Module Two – Self awareness

  • Johari’s Window
  • Business Approach Style questionnaire and analysis
  • Implications of styles
  • Your style under normal and pressure circumstances

Module Three – Effective management of the demands on your time

  • Working smarter not harder
  • Prioritising your workload
  • Planning and scheduling
  • Practical tips for saving time

Module Four – Communication and interpersonal skills

  • Barriers to effective communication
  • Questioning and listening techniques
  • Non-verbal communication

Module Five – The role of assertiveness in effective stress management

  • What is assertiveness?
  • The benefits
  • The three steps to assertiveness
  • Key assertiveness techniques

Module Six – Dealing with conflict

  • What is conflict?
  • Recognising the signs
  • The phases of conflict
  • Constructive and destructive behaviours
  • The strategies to adopt

Module Seven – Making yourself more resistant to stress

  • Simple life-style changes
  • Relaxation techniques
  • Getting outside help
  • Action plans

Scheduled Courses:

This course is not currently scheduled. Please contact us for further details.



For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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