Managing Stress at Work

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Course Overview:
This 2 day workshop is an accredited programme by the ILM. This has several benefits to you: it means the material you're learning has been passed by ILM standards, and provides a mechanism to underpin what you receive on the courses, which will be easily transferred into practical application. It means that you're part way towards an ILM level 3 qualification (speak to your trainer for more details), and it means that you've decided to learn with an ILM approved and accredited training provider.

In this course you'll actively apply the HSE directives on stress, and create an 'Infomercial' on how to deal with work related stress. With the economic demands on today's businesses, additional pressure can be heaped onto the shoulders of employees. Find out here how to best avoid and alleviate stress, and manage your workforce effectively.

Who's it for?

Do you manage, lead or are in charge of people? This course is a must for you. Find out what your responsibilities are with regards to stress at work, and how to avoid and manage it. When that's done, demonstrate it through an 'Infomercial'.

What will I learn?
By the end of the course participants will be able to:

  • Define stress and its major causes
  • Recognise the stress warning signs in self and others
  • Understand the main priciples of effective time management in order to reduce stress levels
        and improve performance by working smarter not harder
  • Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation
  • Reduce stress by applying key assertiveness techniques
  • Take steps to make themselves more resistant to stress


    • Pre-course activity
    As part of the investment you're making by signing up to this course, we're inviting you to complete our Paradigm FiT In psychometric. Paradigm is based on 100 years of psychological research. The Paradigm assessment reports were developed, tested, refined and validated over an extensive period. This will provide, what we believe, to be the most practical and purpose built psychometric report available in the market today.

    What will it cover?

    Module One – Understanding stress

    • What is stress?
    • When can stress be good?
    • Identifying the causes of stress
    • How stress manifests itself
    • The physiological effects
    • The psychological effects

    Module Two – Self awareness

    • Johari’s Window
    • Business Approach Style questionnaire and analysis
    • Implications of styles
    • Your style under normal and pressure circumstances

    Module Three – Effective management of the demands on your time

    • Working smarter not harder
    • Prioritising your workload
    • Planning and scheduling
    • Practical tips for saving time

    Module Four – Communication and interpersonal skills

    • Barriers to effective communication
    • Questioning and listening techniques
    • Non-verbal communication

    Module Five – The role of assertiveness in effective stress management

    • What is assertiveness?
    • The benefits
    • The three steps to assertiveness
    • Key assertiveness techniques

    Module Six – Dealing with conflict

    • What is conflict?
    • Recognising the signs
    • The phases of conflict
    • Constructive and destructive behaviours
    • The strategies to adopt

    Module Seven – Making yourself more resistant to stress

    • Simple life-style changes
    • Relaxation techniques
    • Getting outside help
    • Action plans

    Scheduled Courses:
    This course is not currently scheduled. Please contact us for further details.


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