Managing For The Extra Mile
This is a 3 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Anyone who is new to a Management / Supervisory role, anyone being developed towards a Management position; or for individuals who are already in such a role but have not yet received any formal training. It is also an excellent opportunity for experienced managers to review and enhance their skills to enable them to manage their people to 'go the extra mile'.
The course will be highly interactive and engaging, incorporating cutting-edge methods of delivery by experienced and inspiring facilitators.
Objectives: By the end of the course participants will be able to:
- Explain the role of a manager in promoting a dynamic, proactive culture.
- Communicate effectively using a range of methods and skills.
- Create and develop a High Performance Team.
- Recognise the phases of conflict and intervene effectively at each stage.
- Develop their people through Performance Management Processes and Coaching.
- Delegate effectively.
- Explain the different approaches and styles of leadership and use these to motivate their people to 'go the extra mile'.
Module One – Recognising the Key Roles of a Successful Manager
- Role and responsibilities
- Framework of management
- Taking the step into management
Module Two – Being the Communicator People Want To Listen To
- Communicating to be effective - how and what to communicate
- Effective questioning techniques and listening actively
- Introduction to Transactional Analysis & the three Ego States
- Dealing with, and responding to, differing communication styles
Module Three – Developing and Maintaining a High Performance Team
- What makes a successful team?
- Qualities of a team
- Criteria for effective teams
- Stages of team development and team dynamics
Module Four – Making Conflict Positive
- The early signs of conflict
- The phases of conflict and how to intervene effectively at each stage
- Influencing through behavioural techniques
Module Five – Developing People to Develop the Business
- Benefits of Performance Management
- Setting expectations and clearly defining roles and responsibilities
- Setting SMART objectives
- Giving effective feedback
- Coaching skills
Module Six – Creating Time through Delegation
- Use of planning tools and techniques
- Barriers to delegation
- Stages of effective delegation
- Dealing with time stealers and interruption
Module Seven – Becoming the Inspirational Leader
- What is leadership?
- Qualities of a leader
- Styles of leadership
- Action Centred Leadership - Team, Task, Individual - John Adair
- Essential leadership skills
Module Eight – Motivating Your People to Exceed Their Expectations
- What is motivation?
- How are we motivated?
- What can we do to motivate and de-motivate individuals
- The principles of effective motivation
- Motivational theories
Module Nine – Action Planning
- Recognising current skill levels, strengths and weaknesses
- Pinpointing priority development areas
- Setting a series of goals and objectives to achieve the development plans
Scheduled Dates & Locations
This course is not currently scheduled. Please contact us for further details.
General Information:
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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
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