First Line Manager

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call 0844 800 9185 for more details.

Course Overview:
This jam-packed 2-day management training workshop will give you a head start in your managerial career by giving you essential knowledge of management and leadership styles, motivating and building your team to 'High Performance', and the interpersonal skills to do it!

Who's it for?
This course is suitable for managers with less than 18 months experience in management, as well as supervisors, team leaders and aspirational employees wanting to get ahead quickly.

What will I learn?
By the end of the course, participants will be able to:

  • Explain the role and responsibilities of a manager in today's business environment
  • Communicate effectively using a range of methods and skills
  • Develop a strategy in order to make effective use of their time
  • Delegate effectively
  • Use differing management styles appropriate to the individual and situation
  • Recognise the actions needed to create, develop and maintain an effective team


    • Pre-course activity
    As part of the investment you're making by signing up to this course, we're inviting you to complete our Paradigm FiT In psychometric. Paradigm is based on 100 years of psychological research. The Paradigm assessment reports were developed, tested, refined and validated over an extensive period. This will provide, what we believe, to be the most practical and purpose built psychometric report available in the market today.

    What will it cover?
    The First Line Manager course syllabus comprises the following modules:

    Module One – Role Assessment and Personal Development Planning

    • Role and responsibilities
    • Framework of management
    • Taking the step into management
    • Identifying personal development needs and planning

    Module Two – Effective Communication Skills

    • Communicating to be effective - how and what to communicate
    • Effective questioning techniques and listening actively
    • Dealing with, and responding to, differing communication styles

    Module Three – Managing yourself

    • Use of planning tools and techniques
    • Dealing with time stealers and interruptions
    • Effective delegation

    Module Four – Managing your team

    • Different management styles
    • Using the appropriate management style at the right time and in the right situation
    • Performance management
    • Setting expectations and clearly defining roles and responsibilities
    • Setting SMART objectives
    • Pinpointing performance
    • Motivating your team and individuals
    • Team dynamics
    • Key factors in an effective team
    • Management actions required to maintain team effectiveness
    • Individual behaviour within teams
    • Managing upwards

    Accredited - No
    This is our own non-accredited management course which has been written and developed by ourselves, with the ability to be flexible and tailored to a specific industry for those who wish to have the course delivered in-house. If you require an accredited management training course, please see the ILM Level 3 Award in First Line Management course, which is accredited by the Institute of Leadership & Management (ILM).

    Scheduled Courses:
    This course is not currently scheduled. If you have a need for this course, please call us on 0844 800 9185 or contact us online as we may be able to schedule it for you, or run it in-house.


    Sitemap