First Line Management Skills
This is a 2 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Anyone who is new to a First Line Management / Supervisory role or who is already in such a role and has not yet received any formal training. The course is also ideal for anyone who is being developed towards a First Line Management position.
Objectives: By the end of the course participants will be able to:
- Explain the role and responsibilities of a manager in today's business environment
- Communicate effectively using a range of methods and skills
- Develop a strategy in order to make effective use of their time
- Delegate effectively
- Use differing management styles appropriate to the individual and situation
- Recognise the actions needed to create, develop and maintain an effective team
Module One – Role Assessment and Personal Development Planning
- Role and responsibilities
- Framework of management
- Taking the step into management
- Identifying personal development needs and planning
Module Two – Effective Communication Skills
- Communicating to be effective - how and what to communicate
- Effective questioning techniques and listening actively
- Dealing with, and responding to, differing communication styles
Module Three – Managing yourself
- Use of planning tools and techniques
- Dealing with time stealers and interruptions
- Effective delegation
Module Four – Managing your team
- Different Management styles
- Using the appropriate management style at the right time and in the right situation
- Performance management
- Setting expectations and clearly defining roles and responsibilities
- Setting SMART objectives
- Pinpointing performance
- Motivating your team and individuals
- Team dynamics
- Key factors in an effective team
- Management actions required to maintain team effectiveness
- Individual behaviour within teams
- Managing upwards
Scheduled Dates & Locations
| Venue | Associated Training Offices, Nottingham |
|---|---|
| Date | Wednesday August 13 (2008) |
| Days | 2 |
| Immediate Payment Price | £535.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
|
| Normal Price | £595.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences
|
| Venue | Associated Training Offices, Nottingham |
|---|---|
| Date | Wednesday October 01 (2008) |
| Days | 2 |
| Immediate Payment Price | £535.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
|
| Normal Price | £595.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences
|
General Information:
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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
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