First Line Management Skills

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit: Anyone who is new to a First Line Management / Supervisory role or who is already in such a role and has not yet received any formal training. The course is also ideal for anyone who is being developed towards a First Line Management position.

Objectives: By the end of the course participants will be able to:

  • Explain the role and responsibilities of a manager in today's business environment
  • Communicate effectively using a range of methods and skills
  • Develop a strategy in order to make effective use of their time
  • Delegate effectively
  • Use differing management styles appropriate to the individual and situation
  • Recognise the actions needed to create, develop and maintain an effective team

Module One – Role Assessment and Personal Development Planning

  • Role and responsibilities
  • Framework of management
  • Taking the step into management
  • Identifying personal development needs and planning

Module Two – Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Effective questioning techniques and listening actively
  • Dealing with, and responding to, differing communication styles

Module Three – Managing yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Effective delegation

Module Four – Managing your team

  • Different Management styles
  • Using the appropriate management style at the right time and in the right situation
  • Performance management
  • Setting expectations and clearly defining roles and responsibilities
  • Setting SMART objectives
  • Pinpointing performance
  • Motivating your team and individuals
  • Team dynamics
  • Key factors in an effective team
  • Management actions required to maintain team effectiveness
  • Individual behaviour within teams
  • Managing upwards


Upon completion of the course, delegates will receive a certificate from Associated Training & Consultancy



Scheduled Dates & Locations

This course is not currently scheduled. If you have a need for this course, please contact us online or call us on 0115 984 9940 as we may be able to schedule it for you.

For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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