Discipline and Grievance
This is a 2 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Anyone who is responsible for, or likely to be involved in, handling discipline and grievance in the workplace.
Objectives: By the end of the course participants will be able to:
- Explain the key legislation that impacts on handling discipline and grievance in the workplace and the role of ACAS
- State the rights of the employee in the disciplinary and grievance process
- Manage absence and poor performance in a positive manner within the legal framework
- Conduct fair and objective investigations relating to disciplinary and grievance issues
- Carry out effective disciplinary / grievance hearings using a range of key communication and interpersonal skills
Module One – The legal framework
- Direct legislation
- Impacting legislation
- Codes of practice
- The role and influence of ACAS
Module Two – Disciplinary policies and procedures
- Purposes and essential features
- Managing poor performance, absenteeism, ill-health
- Employee rights
- Levels of Disciplinary action and timescales involved
- Minor/Gross misconduct and types of dismissal
Module Three – Grievance policies and procedures
- Purpose and essential features
- Special considerations
- Levels of authority and timescales involved
Module Four – Preparing for a disciplinary/grievance hearing
- Carrying out the investigations
- Interviewing witnesses and taking statements
- Taking account of/setting precedents
- Preparing the cases and strategy
Module Five – The disciplinary/grievance hearing
- Choosing and preparing the Venue
- Opening the hearing
- Taking notes and records
- Use of adjournments
- Closing the hearing
Module Six – Communication and interpersonal skills
- Effective questioning techniques
- Listening skills
- Body language – yours and theirs
- Verbal communication – using the right words and phrases
- Dealing with emotions and difficult situations
Module Seven – Theory into practice
- Case studies and role-plays
NB: Where clients choose this course to be delivered on a bespoke basis, the organisation’s own policies and procedures can be introduced, together with case studies and role-plays, using professional actors. These can be designed around the issues pertinent to their organisation/industry.
Scheduled Courses:
This course is not currently scheduled. contact us for further details
General Information:
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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
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