Professional Communication

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call 0115 984 9940 for more details.

Course Overview:
In this ILM accredited 2 day participative event, you will learn and apply the latest techniques in communication. Being ILM accredited has several benefits to you; it means the material you're learning has been passed by ILM standards - this provides a mechanism to underpin what you receive on the courses, which will be easily transferred into practical application. It means that you're part way towards an ILM level 3 qualification (speak to your trainer for more details), and it means that you've decided to learn with an ILM approved and accredited training provider.

"It's not what you said, but what they heard", and to understand before being understood is essential in today's communicative world. Once we've helped you to master this, you'll learn to influence with words that change minds.

Who's it for?
Communication is for everyone and anyone, whether you're a director who wants to brush up before a big meeting, to a manager that wants to see from a different perspective, through to a new starter who's looking to learn and apply themselves. Regardless of position, you'll leave with skills to know how to communicate easily and effectively.

What will I learn?
By the end of the course, participants will be able to:

  • Identify and overcome the barriers to effective communication
  • Recognise the different types of influencing and their uses
  • Explain the impact of positive influencing on clients, managers and colleagues
  • Use a range of skills and behaviours to communicate positively and clearly


    • Pre-course activity
    As part of the investment you're making by signing up to this course, we're inviting you to complete our Paradigm FiT In psychometric. Paradigm is based on 100 years of psychological research. The Paradigm assessment reports were developed, tested, refined and validated over an extensive period. This will provide, what we believe, to be the most practical and purpose built psychometric report available in the market today.

    What will it cover?

    Module One – The communication process

    • What is effective communication?
    • How do we communicate?
    • The barriers to effective communication

    Module Two – Different types of influencing

    • Influencing versus manipulation
    • What is your preferred influencing style
    • The different influencing styles and their uses – adopting a flexible style for the desired outcome

    Module Three – Effective communication skills

    • Demonstrating a positive mental attitude
    • Active listening
    • Questioning skills
    • Using positive language
    • Non-verbal communication

    Scheduled Courses:
    This course is not currently scheduled. If you have a need for this course, please call us on 0115 984 9940 or contact us online as we may be able to schedule it for you, or run it in-house.


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