Negotiation Skills and Techniques

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Course Overview:
This 2 day provision focuses on negotiation and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques.

Business is more challenging now then ever before, both parties wanting to feel like they've won. With this course now you can! Here you'll understand what your preferred way of negotiation is, and be able to ramp up and ramp down your assertiveness to meet your clients' communication style.

Who's it for?
Managers, sales people and supervisors. Negotiation is an everyday challenge for some whether that be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? Then call Tom and book the solution.

What will I learn?
By the end of the course participants will be able to:

  • Understand the importance of preparation and how to set about it
  • Use a proven model to move through the stages of negotiation to work towards a win-win
        situation every time
  • Understand the different styles of negotiating
  • Establish both their and the other party's bargaining positions
  • Effectively close and confirm the negotiation
  • Have practised their negotiation techniques


    • Pre-course activity
    As part of the investment you're making by signing up to this course, we're inviting you to complete our Paradigm FiT In psychometric. Paradigm is based on 100 years of psychological research. The Paradigm assessment reports were developed, tested, refined and validated over an extensive period. This will provide, what we believe, to be the most practical and purpose built psychometric report available in the market today.

    What will it cover?

    Module One - An introduction to negotiation

    • Assessment of your current negotiation strengths and improvement areas
    • What is negotiation?
    • Why do negotiations break down?
    • How successful are you in negotiation?
    • The negotiation model – the four stages

    Module Two – The preparation stage

    • The importance of preparation
    • Why we need to prepare
    • What to prepare
    • Preparing a range of objectives
    • Constants and variables
    • Researching the other party

    Module Three - The discussion stage

    • Rapport building
    • Opening the negotiation
    • Questioning techniques
    • Listening skills
    • Controlling emotions
    • Spotting the signs - Non-verbal communication and voice clues

    Module Four – The proposing stage

    • Stating your opening position
    • Responding to offers
    • Adjournments
    • Effective tactics to employ

    Module Five – The bargaining and closing stage

    • Making concessions – the techniques
    • Closing techniques
    • Confirming agreement

    Scheduled Courses:
    This course is not currently scheduled. Please contact us for further details.


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