Interpersonal Skills Training

interpersonal skills training

If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.


Interpersonal Skills Training Courses

Interpersonal Skills Training

These are the really hard skills to learn! Over the last few years it has become increasingly obvious to the enlightened that emotional ability (EQ) is at least as important as intelligent ability (IQ). Too many bright managers and professionals are consciously or unconsciously incompetent in the soft skills arena.

This adversely affects them when they need to establish rapport, get on a wavelength with others and develop trust.

These are the skills needed to communicate and present, influence and persuade others, achieve buy-in, conduct effective interviews, sell products and services, manage and lead change, negotiate with people and handle customers and clients. These are high level skills revolving mainly around the practise of assertive behaviour and an honest and detailed self-knowledge and awareness of what makes ourselves and others tick.

Our Interpersonal Skills Courses

Presentation Skills >> click for detailsWho will benefit: People whose jobs require them to inform or persuade business audiences. It covers the skills involved in making an effective presentation, from preparation and planning, through delivery to dealing with questions.
Business Writing >> click for detailsWho will benefit: Staff who communicate business information to customers and colleagues using the written word.
Influence and Persuasion >> click for detailsWho will benefit: Anyone who needs to gain the agreement, commitment and co-operation of others, whether they are staff, colleagues or managers.
Assertiveness at Work >> click for detailsWho will benefit: This course is designed for anyone who has to deal with a variety of delicate issues, which may potentially result in difficult people situations if not handled confidently and skilfully. The assertive person will achieve their aims whilst, at the same time, taking full account of the feelings of others and ensuring that they are happy and content with their own involvement in the dialogue.
Building Self-Confidence and Self-Esteem >> click for detailsWho will benefit: Anyone who wants to develop a positive yet realistic view of themselves and their abilities, so leading to an enhanced confidence and level of performance.
Finance for Non-Financial Staff >> click for detailsWho will benefit: Anyone who requires knowledge of business finance.
Minutes and Agendas >> click for detailsWho will benefit: Those who are involved in constructing meeting agendas and taking minutes at informal and formal meetings.
Recruitment - Interviewing and Selection >> click for detailsWho will benefit: Those involved in the planning of recruitment campaigns and the interviewing and selection process for new staff.
Report Writing >> click for detailsWho will benefit: Those who are required to compose and write reports and who feel a more organised approach would be effective.
Work-Life Balance >> click for detailsWho will benefit: This course is aimed at helping everyone in an organisation to strike a sensible balance between their working and private lives.
Effective Presentation Techniques >> click for detailsWho will benefit: Anyone whose work involves addressing meetings or making group presentations. The course content and techniques cater for both large and small audiences.
Professional Customer Care >> click for detailsWho will benefit: Receptionists, customer service and sales support staff and anyone within the organisation with customer contact.
Time Management >> click for detailsWho will benefit: Anyone who considers that "there are never enough hours in a day" will benefit from this "common sense" approach to time management.
Professional Telephone Techniques >> click for detailsWho will benefit: Receptionists, administrators, secretarial and customer service staff and anybody who deals regularly with external calls.
Assertiveness >> click for detailsWho will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.
Developing Creativity and Innovation in the Workplace >> click for detailsWho will benefit: Anyone who would benefit from being able to generate ideas, solve problems, develop new processes and have more fun at work!
Effective Communication and Influencing Others >> click for detailsWho will benefit: Anyone who wants to improve the clarity and style of their communication, ensuring their message is clear and has a positive influence on others.
Business Writing Skills >> click for detailsWho will benefit: Any person in an organisation who needs to communicate effectively in writing with accuracy, style and impact.
Emotional Intelligence >> click for detailsWho will benefit: Anyone who is interested in learning more about the concept of Emotional Intelligence and who wishes to improve or develop some elements of their own Emotional Intelligence. Anyone who would like to be even more successful in what they already do, take more control of their life and in particular, work more successfully with other people.
Internal Auditor Training ISO9001:2000 >> click for detailsWho will benefit: Any member of staff who is required to conduct internal audits of their quality management system. Any manager within the company who is involved in, and acting upon, audit findings.

For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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