Effective Communication and Influencing Others

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.

Who will benefit: Anyone who wants to improve the clarity and style of their communication, ensuring their message is clear and has a positive influence on others.

Objectives: By the end of the course participants will be able to:

Identify and overcome the barriers to effective communication
Recognise the different types of influencing and their uses
Explain the impact of positive influencing on clients, managers and colleagues
Use a range of skills and behaviours to communicate positively and clearly

Module One – The communication process

What is effective communication?
How do we communicate?
The barriers to effective communication

Module Two – Different types of influencing

Influencing versus manipulation
What is your preferred influencing style
The different influencing styles and their uses – adopting a flexible style for the desired outcome

Module Three – Effective communication skills

Demonstrating a positive mental attitude
Active listening
Questioning skills
Using positive language
Non-verbal communication

Scheduled Courses:

This course is not currently scheduled. contact us for further details

General Information:

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Download Material:

Client Log-in Free Behaviour Styles Survey Free Learning Styles Survey

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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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