Effective Communication and Influencing Others

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, run it in-house, or provide bespoke training tailored exactly to your needs. Please call us on 0115 984 9940 or contact us online for more details.

Who will benefit: Anyone who wants to improve the clarity and style of their communication, ensuring their message is clear and has a positive influence on others.

Objectives: By the end of the course participants will be able to:

  • Identify and overcome the barriers to effective communication
  • Recognise the different types of influencing and their uses
  • Explain the impact of positive influencing on clients, managers and colleagues
  • Use a range of skills and behaviours to communicate positively and clearly

Module One – The communication process

  • What is effective communication?
  • How do we communicate?
  • The barriers to effective communication

Module Two – Different types of influencing

  • Influencing versus manipulation
  • What is your preferred influencing style
  • The different influencing styles and their uses – adopting a flexible style for the desired outcome

Module Three – Effective communication skills

  • Demonstrating a positive mental attitude
  • Active listening
  • Questioning skills
  • Using positive language
  • Non-verbal communication

Scheduled Courses:

Unfortunately this course is not currently scheduled. If you have a need for this course, please contact us as we may be able to schedule it for you, or run it in-house.


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