Assertiveness at Work

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us on 0115 9849940 for more details.

Who will benefit:

This course is designed for anyone who has to deal with a variety of delicate issues, which may potentially result in difficult people situations if not handled confidently and skilfully. The assertive person will achieve their aims whilst, at the same time, taking full account of the feelings of others and ensuring that they are happy and content with their own involvement in the dialogue.

Course Objectives:

By the end of the course participants will be able to:

  • Cope calmly with aggression and hassles
  • Arrive at successful personal outcomes in a variety of demanding situations
  • Appreciate the importance of non-verbal behaviour when interacting assertively
  • Communicate effectively in group situations


    • Course Content:

    The Assertiveness at Work course is made of of the following units:

    • Rights and Behaviour: understanding how your style of behaviour emanates from the rights you give to yourself and others
    • Non-Verbal Behaviour: clarifying nonverbal aspects of assertion, aggression and non-assertion
    • Inner Dialogues: the relationships between the things we say to ourselves and how we behave; the importance of getting things right in our head
    • Assertive Outcomes: how to achieve win/win or remain firm when things are non-negotiable, ie saying ‘no’
    • Assertive Options: how to make your assertions - those for everyday use and others when firmness is needed
    • Aggression From Others: understanding how to deal successfully with ‘put-downs’ and sustained forms of aggressive behaviour from others
    • Workplace Application: how to make your contribution in meetings; balancing your rights and responsibilities; how to influence the outcome of the meeting
    • Communicating in Groups: acquiring skills for getting a fair hearing from others and influencing the outcome of events
    • Action Plan: participants plan and discuss what they will do on return to work


    Scheduled Courses:

    This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.



    For further details contact our sales team:
    Telephone: 0115 984 9940
    Fax: 0115 921 5352
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