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Assertiveness

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.

Who will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.

Objectives: By the end of the course participants will be able to:

  • Explain what assertive behaviour is
  • Follow the three practical steps to being assertive
  • Use a range of versatile techniques and skills to deal with difficult situations
  • Say 'no' appropriately and ensure they are heard

Module One – Understanding assertiveness

  • What do we mean by ‘assertiveness’?
  • What are the benefits?
  • How assertive are you?
  • Why is it important?
  • The problems of aggressive and passive behaviour

Module Two – How to be assertive

  • The three steps to assertiveness
  • Key skills and techniques

Module Three – Dealing with difficult situations without causing conflict

  • Situations we find difficult and how we react
  • How to say ‘no’ assertively
  • Dealing with difficult situations

Scheduled Courses:

VenueAssociated Training Offices, Nottingham
DateFriday June 06 (2008)
Days1
Immediate Payment Price£292.50 per person (excluding VAT)
Pay in full with a credit card immediately online or by cheque within 7 days to get this special price

Normal Price£325.00 per person (excluding VAT)
We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
envelope | email us sales@sterlingconsultancy.co.uk
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