Assertiveness
This is a 1 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.
Objectives: By the end of the course participants will be able to:
- Explain what assertive behaviour is
- Follow the three practical steps to being assertive
- Use a range of versatile techniques and skills to deal with difficult situations
- Say 'no' appropriately and ensure they are heard
Module One – Understanding assertiveness
- What do we mean by ‘assertiveness’?
- What are the benefits?
- How assertive are you?
- Why is it important?
- The problems of aggressive and passive behaviour
Module Two – How to be assertive
- The three steps to assertiveness
- Key skills and techniques
Module Three – Dealing with difficult situations without causing conflict
- Situations we find difficult and how we react
- How to say ‘no’ assertively
- Dealing with difficult situations
Scheduled Courses:
This course is not currently scheduled. If you have a need for this course, please contact us, as we may be able to schedule it for you.
For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Contact us online