Assertiveness
This is a 1 day course
1. See bottom of page for scheduled course dates.
2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. contact us (0115 9849940) for details.
Who will benefit: Anybody who would benefit from improving the way they interact with others by behaving in a more confident and positive manner.
Objectives: By the end of the course participants will be able to:
- Explain what assertive behaviour is
- Follow the three practical steps to being assertive
- Use a range of versatile techniques and skills to deal with difficult situations
- Say 'no' appropriately and ensure they are heard
Module One – Understanding assertiveness
- What do we mean by ‘assertiveness’?
- What are the benefits?
- How assertive are you?
- Why is it important?
- The problems of aggressive and passive behaviour
Module Two – How to be assertive
- The three steps to assertiveness
- Key skills and techniques
Module Three – Dealing with difficult situations without causing conflict
- Situations we find difficult and how we react
- How to say ‘no’ assertively
- Dealing with difficult situations
Scheduled Courses:
| Venue | Associated Training Offices, Nottingham |
|---|---|
| Date | Friday June 06 (2008) |
| Days | 1 |
| Immediate Payment Price | £292.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
|
| Normal Price | £325.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences
|
General Information:
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For further details contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
sales@sterlingconsultancy.co.uk
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